Category: Customer Solutions

Learn how Aderant built an intelligent ticket triage system on Amazon Nova Lite through Amazon Bedrock, automating context gathering, classification, routing, and knowledge enrichment for its cloud operations team.

HEMA, a 100-year-old Dutch retailer, turned developer portal-hopping into instant answers by building HAL, an internal AI assistant on Amazon Bedrock AgentCore. Using Model Context Protocol (MCP), HAL delivers governed knowledge inside the tools teams already use, with no AWS credentials on the client and security anchored in Microsoft Entra ID.

Reactiv used Amazon Bedrock AgentCore to build a multi-agent AI Scheduler that autonomously refreshes Shopify merchants’ mobile apps on a schedule, reducing merchant configuration time by 80% and getting to production 33% faster.

In about four weeks, Trane Technologies built an AI-powered agentic solution on Amazon Bedrock AgentCore that reduced a 20-minute, multi-screen building diagnostic workflow to a 20-second natural language interaction, a 60x improvement in time-to-insight. This post shares the architectural approach and key design decisions behind the solution.

Learn how Tata Elxsi built IRIS, a real-time industrial safety platform on AWS. IRIS filters camera video at the edge, streams metadata through Amazon Kinesis, runs computer vision on Amazon SageMaker AI, and correlates detections into high-confidence alerts, detecting unsafe conditions in seconds instead of minutes.

Public sector agencies process large volumes of unstructured evidence, such as body camera footage and scanned documents. This post shows how to combine Amazon Bedrock Data Automation with the Model Context Protocol (MCP) to turn that data into structured insights and surface them through natural language queries in Salesforce Agentforce.

BMW Group operates CLEA, a FinOps platform monitoring more than 14,000 cloud accounts. This post shows how BMW added automated daily cost anomaly detection, moving from reactive dashboards to proactive alerts using Prophet forecasting, AWS Step Functions, and a serverless pipeline that processes every account for about $50 per month.

Learn how Benchling built a defense-in-depth security architecture to run untrusted, AI agent-generated scientific code across thousands of life sciences tenants using Amazon Bedrock AgentCore Code Interpreter in VPC mode, combined with Amazon Route 53 Resolver DNS Firewall and VPC endpoint policies to block data exfiltration, including through DNS.

EXL built an AI-powered Medical intelligent document processing (IDP) solution on AWS, combining IDP with domain-specific large language models on Amazon SageMaker and Amazon Bedrock to extract, summarize, and query medical records at enterprise scale and cut claims review time from over 100 minutes per case.

Wood Mackenzie built APEX, a shared agentic AI platform on Amazon Bedrock AgentCore so every team can ship production agents without rebuilding runtime, identity, observability, and guardrails from scratch. Learn why they chose AgentCore, how APEX Studio operates it, and where multi-agent systems go next.